Unexpected Loss and Swift Response

In July 2025, an Azerbaijani insured individual traveled to Vienna, Austria, to visit a relative. However, early the next morning, they suddenly passed away due to heart failure. The cause of death was determined to be heart failure related to cardiovascular disease.

Case Transfer and Remed Assistance’s Rapid Involvement

Initially handled by another assistance company, the case was transferred to Remed Assistance by the insurance provider six days after the incident. Once authorized, our operations team immediately took action. All necessary procedures were successfully completed within just four days.

Consulate and Local Partner Support

To expedite the process, direct communication was established with the Azerbaijani Consulate in Vienna. The required legal documents were obtained promptly. Our trusted funeral service partner, with whom Remed Assistance has worked for many years, managed all on-site arrangements flawlessly.

Respectful Organization with Religious Sensitivity

According to the deceased’s religious beliefs, the funeral needed to take place as soon as possible. An urgent request was conveyed to our partner accordingly. After scheduling a suitable flight, the body was safely transported to Baku on July 16 and handed over to the family members.

Ongoing Family Communication and Gratitude

Throughout the process, regular contact was maintained with the family representatives. On the day of delivery, the family expressed their heartfelt thanks for the care, speed, and support provided:

“We are deeply grateful for your attention and respect. Having you by our side during such a difficult time gave us strength.”

Operational Coordination and Outcome

“This sensitive process was successfully managed through Remed Assistance’s internal resources and reliable local partners. All steps, including legal procedures, documentation, flight arrangements, and family communication, were flawlessly completed within four days.” — Sona Karamancı, Operations Department

International funeral transfers require both operational precision and emotional care. At Remed Assistance, we always act with respect for cultural and religious sensitivities. We are honored to have completed this process smoothly thanks to the trust we built with the family and our local collaborations.