Certificates of Excellence!
We are proud of holding two important certifications: ISO 9001 and ISO 27001.
Remed Assistance has been awarded the ISO 9001:2015 Quality Management Certification and ISO 27001:2013 Information Security Management Certification.
• ISO 9001:2015 Quality Management System
ISO 9001:2015 Quality Management certification, internationally recognized as the world’s leading quality management standard, which allows us to provide a strong service delivery that meet customer expectations, needs and regulatory requirements whilst improving customer satisfaction.
• ISO 27001:2013 Information Security Management System
Remed Assistance also holds ISO 27001:2013 certification – the most internationally accepted and widely recognized information security standards developed to provide organizations with a framework for establishing processes for implementing, operating, monitoring, reviewing and improving an Information Security Management System.
Remed Assistance Quality Manager Banu Mercan Öztürk states that having both certificates is very important for us and our customers, and the quality of the services we provide is a clear proof and indicator that we always prioritize our customers' expectations. Mrs. Öztürk also describes our aim by saying “all Remed products and services have to meet quality standards before our customers start getting assistance from us”.
According to Mrs. Öztürk, understanding the customer expectations and needs, developing quality and quality control processes and describing the quality standards are the key responsibilities of Remed Assistance and these three main objectives perfectly explain why our customers from over 40 countries choose and trust us.